Amazon Walk-In Drive 2017 for Seller Support Associate

Company: Amazon

Website: www.amazon.com

Company Profile:

Amazon.com, also called Amazon, is an American electronic commerce and cloud computing company that was founded on July 5, 1994, by Jeff Bezos and is based in Seattle, Washington. It is the largest Internet-based retailer in the world by total sales and market capitalization. Amazon.com started as an online bookstore, later diversifying to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry. The company also produces consumer electronics—notably, Kindle e-readers, Fire tablets, Fire TV, and Echo—and is the world's largest provider of cloud infrastructure services (IaaS and PaaS). Amazon also sells certain low-end products like USB cables under its in-house brand AmazonBasics.

Amazon has separate retail websites for the United States, the United Kingdom and Ireland, France, Canada, Germany, Italy, Spain, Netherlands, Australia, Brazil, Japan, China, India, and Mexico. Amazon also offers international shipping to certain other countries for some of its products. In 2016, Dutch, Polish, and Turkish language versions of the German Amazon website were launched.

Job Role: Seller Support Associate

Qualification: Any Graduate

Experience: 0 - 5 Years

Salary Offered: Rs: 2,75,000 - 4,00,000 P.A.

Job Location: Bangalore

CEO: Jeff Bezos

Headquarters: Seattle, Washington, United States

Founder: Jeff Bezos

Founded: 5 July 1994, Seattle, Washington, United States

Desired Profile:

1. High energy, solution focused with a passion for customer service
2. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers
3. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role
4. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers

Job Description:

1. The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements
2. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform
3. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role
4. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment

Job Responsibilities:

1. Demonstrates effective, clear and professional written and oral communication
2. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues
3. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
4. Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
5. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
6. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
7. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions

Walk-In Date: 2 - 30 June 2017 (Monday to Friday)

Walk-In Time: 9:30 am - 12:30 pm

Venue Details:

Orion building, GF, 8th, 9th, 10th & 11th Floor,
Bagmane Constellation Business Park,
K.R. Puram, Marathalli Ring Road,
Mahadevpura, Bangalore.